Eligible products can be returned within 30 calendar days after confirmed delivery, subject to this policy and mandatory rights under applicable law.

Please contact customer service to begin a return request before that time has expired.

Email service@qavxunr.com before shipping an item back. Include:

• Order number and product name.
• Reason for requesting the return.
• Relevant photographs or video when the product is damaged, defective, incomplete, or incorrect.
• A photo of the shipping label and outer packaging if a delivery error is involved.

Support will review the request and, if approved, supply the return instructions and designated destination.

For a preference-based return, products should generally be unused, undamaged, unaltered, and complete, with all original accessories, straps, hardware, packaging inserts, and other supplied components.

Please return the bag with its original protective packaging when reasonably possible. Opening the shipping box does not alone make the item ineligible if it otherwise remains in acceptable condition.

Our bag collection may include textile, synthetic, or other materials as identified in the product listing. Normal variations in fabric grain, weave, hardware tone, finishing, and screen-rendered color can occur.

If a bag meets its product description but you prefer a different shade, texture, proportion, strap style, or general appearance, this is normally treated as a preference-based return. Significant deviations from the listing should be reported for review.

Do not automatically send returns to our registered company address. The customer-service team will identify the approved return location after reviewing your request.

Some items may be excluded from change-of-mind returns where permitted by law, for example personalized products, gift cards, items explicitly identified as final sale before purchase, or goods damaged by misuse after receipt.

A discounted item is not automatically final sale unless the relevant terms were clearly disclosed. Statutory remedies for defects remain unaffected.

Please inspect the parcel shortly after arrival and report apparent delivery damage, missing items, wrong products, or material discrepancies within 7 calendar days when possible.

Provide clear evidence and an order number. Once a problem attributable to us is established, we will offer a suitable replacement, refund, reshipment, or approved return without adding costs caused by our error.

For returns based on preference, incorrect customer selection, or change of mind, the customer generally pays return shipping.

For confirmed product defects, shipment mistakes, or other errors attributable to us, the necessary costs will be considered as part of the remedy. Original delivery charges are not normally reimbursed for preference returns, but may be addressed when our error is confirmed.

We do not charge a restocking fee for approved returns.

For a preference-based return, use a trackable shipping method and keep your postage receipt and tracking number. The parcel should be sent only to the address supplied for the approved return.

Keep tracking records until the return is acknowledged and processed.

Returned goods may be inspected for eligibility after reaching the approved return destination. When an eligible return has been received, inspected, and approved, we initiate the refund to the original payment method within 5–10 business days.

The card issuer, bank, or payment platform may need additional time to reflect the credit.

Refunds are ordinarily sent through the payment method used at checkout. If that method can no longer receive funds, our team will coordinate with the payment provider to identify an allowed alternative.

For some confirmed problems, support may authorize a refund or replacement without requiring a physical return.

An exchange depends on inventory and the availability of an appropriate replacement bag. If a direct exchange is not possible, we may ask you to return an eligible item and place a new order.

If you need to cancel an order, contact us immediately. We will attempt cancellation before fulfillment begins; cancellation may no longer be possible once packing or dispatch arrangements are underway.

No cancellation fee is charged for an order canceled successfully before fulfillment.

This policy explains our ordinary operating rules and does not replace rights, warranties, or remedies that consumer law requires us to provide.