Please provide your order number and the email address you used at checkout. This helps our support team locate your purchase, confirm its status, and review any available shipping or transaction details.

If a bag arrives damaged, defective, incomplete, incorrect, or materially different from its listing, please contact us promptly. We ask you to report an apparent delivery-related issue within 7 calendar days of receipt where possible.

Include as much of the following as you can:

• Order number and product name.
• A short explanation of the issue.
• Clear photos or video of the bag, including the affected area.
• Photos of the outer packaging and delivery label, especially if the parcel arrived damaged or incomplete.

We will review the circumstances and discuss an appropriate refund, replacement, reshipment, or return solution for a confirmed issue attributable to us.

Contact service@qavxunr.com and wait for return authorization and instructions before mailing any goods. Please do not send a package directly to the company registration address unless our team specifically designates it as the return destination.

The return location provided for an approved request may be different from the registered company address. See Return & Refund Policy for requirements.

Our target is to reply to messages within 24 hours when practical. More complex order investigations may require additional time and follow-up.

Customer service is available 8:00 AM - 10:00 PM Daily. Email: service@qavxunr.com; telephone: +852 2520 1329.